In the United States, about 2.3 million couples get married each year. That’s a lot of flowers and a lot of wedding planners seeking the best limo service.

But whether it’s a wedding or the next Chiefs game, you want to make sure that you are choosing the best chauffeur service possible. That’s why you should be thinking about these nine important factors in your search.



9 Important Factors When Choosing the Best Limo Service 

Nine may seem like a lot, but that’s because you want to be confident in selecting the best limo service for your next big event! Let’s get into these key tips and what they entail.

  1. Integrity 

Integrity is defined as a commitment to uphold one’s moral and/or artistic values.

While that may sound pretentious, here’s another way of looking at it: integrity is a company’s dedication to quality and upholding their reputation. When seeking a limousine company, their dedication to their standards is a mark of their integrity.

You will notice this in chauffeur services that become tightly knit in the relationship with their employees and their clients.  They have stuck to the values of their company since the very beginning.  The best testament to integrity is how many long term client relationships they have and the tenure of their key employees.

  1. Experience

Experience goes hand in hand with integrity, with a few more technicalities. When searching for the best limo service, you must place a high priority on experience.  Choose a company that you can tell knows what they are doing and has a proven track record.

How do you determine this? What is contained in “experience”?

Companies with great experience have usually been around a while, standing the test of time. Most seasoned companies retain the best chauffeurs, meaning the company invests in hiring, training and keeping the very best licensed drivers for several years.  Background screening, drug testing and criminal background checks have probably been performed on these veteran chauffeurs.

Does the company have a variety of vehicle types and offer several different services?  Everything from sedans and SUV’s to Vans, Limos, Sprinters and even Mini Coaches and Motor Coaches?  Chances are those companies have the most experience, the capital to invest in a large fleet and have evolved into a full service ground transportation company.

What kind of services does your transportation company provide?  Do they have references?  How many other businesses, venues and hotels recommend them?

Is your company well known in the marketplace?  Do you see their vehicles frequently around town?  That is a sign that the company has been around a while and has a large, established clientele.

  1. Variety

Next up is variety.

Variety mainly focuses on the fleet that a chauffeur service offers. While you may be looking for just one type of vehicle, a mark of a great limo service is a diverse fleet.

Fleet variety implies significant investment on the company’s part because they offer many options for you. It usually means they have a wide variety of services they provide and offer.  It also sends the message that the company has very skilled chauffeurs that are able to drive these different vehicles, which can further boost the experience factor that we talked about.

So make sure to consider the variety of services and vehicle options a company offers when searching for the best limo service.

  1. Pricing

The potential cost of hiring a limousine service can always seem intimidating, no matter the occasion. Price will always be a factor when considering a chauffeured service.

But, while saving money is important, the limousine industry is a place where you certainly get what you pay for. You can use a cost estimator to determine what the average price to rent a limousine is in your area.

Then, compare the lowest price and the highest price with your limo service options. Compare your experiences with the company over the phone or by email.  Go by their office and see what their facility and fleet looks like, and the caliber of staff they employ.  Doing this will help you determine the quality of the service you are paying for and put them on a spectrum.  Often times just choosing the lowest cost will result in disappointment.  Always remember, price is what you pay and value is what you get.

  1. Safety

Obviously safety is a primary concern when it comes to any kind of transportation.

You can determine the safety of a limousine service through the experience that they have, as mentioned earlier. But, you can also notice safety in the transparency that a company provides about its vehicles.

Do they invest in cameras that record when they sense G-force related activity such as turning sharp corners or suddenly hitting the breaks? Will they explain the type of licenses and training that their chauffeurs carry and undergo? Does the company have information available on their safety practices, especially during the COVID-19 pandemic?

If the limo service you’re seeking doesn’t have a part of their website dedicated to safety information, it’s worth inquiring about.

  1. Referrals

Reputation matters, as we discussed with integrity. However, it’s important to make sure the company you’re choosing isn’t enforced by itself.

Referrals are a great way to select a limo service, whether it’s through word-of-mouth or review websites. Word of mouth is always the best.  Another way to determine a company’s credibility is through outside achievements.  At Overland, we are proud to have won several local and national awards for our high level of service.

Services with many reputable associations and honors make for convincing choices when it comes to limo rental. After all, they have won favor within their community.

  1. Insurance

Insurance, much like safety, is not only a benefit, but a necessity.

It is not enough to just have insurance. Commercial fleet insurance is not easy to quality for these days and is very expensive.  Companies that cannot provide written proof that they have the legally required insurance are ones you should avoid doing business with. Having proper commercial insurance demonstrates the company’s commitment and financial ability to keeping you safe.

Accidents are real and can happen even with the best of drivers.  You don’t want to be caught with a company that takes short cuts with insurance coverage and proper licensing.

Only choose a service that can show proof of the legally required insurance! A limousine that crosses state lines must carry at least $3.5 million liability.  Any limousine or bus that holds 15 or more passengers must carry $5 million liability.

  1. Responsiveness

The best limo service will promptly respond to your calls or emails.  Look for a friendly staff who answers their phones and emails professionally and addresses your needs as quickly as possible.  It is also very important that they have staff in their office around the clock ready to assist you 24/7/365.

Flexibility and responsiveness are very important elements that can help you determine the quality of a limo service even for the simplest of needs.

  1. Detail

Finally, there’s detail. Attention to detail is one of the most important qualities of a limousine service.  It is pretty easy to tell if a company is focused on the details by your communication with them over the phone, by email or in person.  Your reservation confirmation and any other contract provided should be very thorough but easy to read and understand.  Fees and terms should be very clear.  All details that are crucial and important to you should be lined out in writing.

This may be an extensive list, but you deserve to find the best limo service in Kansas City that will always be committed to going above and beyond for you.

Here is BONUS #10!

For airport transportation services in sedans and SUV’s, find a company with online and mobile app booking platforms.  This saves you time and allows you to book, change or cancel reservations at your convenience without having to call or email.

High-Quality Service, at Your Service

Now you know the nine essentials to consider when selecting the best limo service.

At Overland Chauffeured Services we can satisfy each and every one of these important needs, so if you’re ready to end your search, contact us today!

We look forward to serving you and making your day as special as possible through our service.