When you rent a limo, you’re looking for a comfortable, luxurious, and safe service. Just like hiring for any other service or making a purchase, you’ll want to be sure to look into the limo rental company before making any decisions.  There are some key factors to take into consideration. Read on to learn seven things to consider before hiring a limo rental company.

Online Reviews & Personal Recommendations

As you are probably already aware, these days we turn to the internet to find the majority of our information. This is especially true for finding information about a company.

There are several websites that you can use to locate online reviews. In fact, 90% of people say that they look at online reviews before they visit a business or make a purchase decision. That is pretty impactful.

Any company that is well-established with loyal customers will have great reviews. You will also likely find some reviews that mention if they have had issues. This is a great way to find a multitude of perspectives. Also see how or if they respond to their reviewers.

Here are a few places you can expect to find reviews:

In addition to those sites, you should seek out recommendations from trusted resources.  This may be friends, family and professional colleagues.  If the limo service does a lot of corporate business, you may not find as many online reviews.  Most business customers do not post online reviews but do enthusiastically recommend their trusted ground transportation companies. Business customers use limo services more frequently and are a great resource for recommendations.


Price is always a consideration when deciding on a chauffeured service. Comparing prices will give you a good idea of what is a reasonable price to pay. You may find that hiring the best limo rental company or motor coach is not the cheapest thing for a wedding or a major event.

Remember also that pricing can be misleading.  And the cheapest price may end up being too good to be true. Your great price will be worthless if the service is disappointing. There is a saying that always holds true. “Price is what you pay, value is what you get.”


A preferred car service company will have an extensive fleet. They should be able to offer a variety of vehicles with different amenities and features. In addition to features, their fleet should have options for different size groups of passengers.

Not everyone has the same needs or wants when it comes to using a limo rental service. Be sure to let the company know how many passengers you’ll have so that they can offer you the best options for your situation. There are cars that accommodate two to three and larger coach buses that can accommodate dozens.

Check into their policies and processes regarding what happens if your vehicle were to break down. Do they have another car that can quickly come get you? A company that has been in business a while and has a larger fleet is usually better prepared and more experienced in responding to car issues that can happen even with newer vehicles.

Customer Service

One of the best ways to judge a company is by personal experience. This doesn’t necessarily mean that you need to hire someone to get a good idea. Call the limo rental company and speak to a representative.

This person is called a representative for a reason; they represent the company in question. Be sure to ask as many questions as you would like. Ensure that they are willing and able to answer all your questions. You may even want to visit their office and meet their staff in person.  This way you can really see what type of operation you are hiring.

Customer service is of the utmost importance. If they cannot provide you with great service in this instance, they will likely not be able to give you great service if you choose to hire them.

Contracts and Payments

Many limousine rental companies will require that you put down a prepayment. This will create a binding contract between you and the company. They will also likely have you sign an agreement which states all of their policies.

It’s important for you to get all of this information before you sign a contract or pay. Once you enter into an agreement, you may not be able to get your money back if you choose not to go through with the services.

Be sure to look into their cancellation policies. You may be able to cancel if you do so within their allotted time frame.

Sometimes you may need to pay the full amount in advance. But be careful that you trust the company you are dealing with.


When you make your call to the limo company, you’ll be able to see how well staffed they are based on if someone even answers the phone. Plus, how long did you have to wait on hold before someone could help you?

Staffing is an important aspect of any business because it signifies how well and how quickly they will be able to accommodate you. Unlike most limo rental companies, Overland staffs their office 24/7 so no matter what time you call, you will reach someone.  Even more convenient, you can text our main number 913-381-3504 to ask questions or get updates quickly.

Insurance and Safety

A limo rental company should have the appropriate insurance. This means that they should have coverage on their vehicles, drivers, and even their passengers.

You should never hire a limousine service that does not have commercial insurance and cannot provide you proof if you ask. Personal auto policies generally do not cover clients who hire the vehicle. It’s best to hire a company that can ensure that if something were to happen you would not be responsible.

Something you should also look for when reading the reviews are points made about safety. Getting in the car with someone else can be nerve-wracking. You should have peace of mind that you are in safe hands.

Hiring a Five-Star Limo Rental

Limousines are all about luxury, comfort, security, and convenience. You’ll likely pay a good amount for limo rental services. This is why you’ll want to be sure that you are getting good value for your money and you are protected.

Looking for five-star limo service in Kansas City? Contact us to get answers to your questions, get a quote, and make a reservation!